Privacy Policy uwin33 —
Data Protection Malaysian Members

Uwin33 ("we", "the uwin33 platform") values the privacy of every member who uses our services. This Privacy Policy clearly and transparently explains how we handle your personal information throughout your use of the uwin33 platform, including the website uwin33.pw, Android and iOS mobile apps, and all related service channels.

This document forms part of the overall agreement between you and uwin33, together with Terms and Conditions as well as Responsible Gaming Policy us. All three documents should be read together for a complete understanding of your rights and responsibilities as a uwin33 member.

We adhere to internationally recognised data protection principles, including limited collection, specific purpose, secure storage, and transparency. Every decision regarding the handling of your data is made based on legitimate operational needs and the best interests of our members.

Uwin33 collects personal information through several channels — directly when you register and use the platform, automatically via tracking technologies, and in some cases through trusted third parties. The following are the main categories of data we collect:

In certain situations, such as more in-depth Know Your Customer (KYC) processes or for anti-money laundering (AML) compliance purposes, we may require additional supporting documents such as a copy of your passport, recent bank statements, or proof of address. All such documents are processed with full encryption and accessed only by authorised personnel.

Every piece of data we collect has a clear purpose and is used responsibly. uwin33 does not process your personal data for purposes unrelated to platform operations or contrary to your interests as a member.

The primary purposes for which uwin33 uses your personal data are as follows:

• Account Management: Creating, verifying, and managing your member account, including secure login processes and two-factor authentication.
• Financial Processing: Processing deposits, withdrawals, and all financial transactions swiftly and securely.
• Legal Compliance: Meeting applicable legal requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures.
• Fraud Detection: Monitoring and preventing fraudulent activity, multi-account usage, and platform abuse.
• Responsible Gaming: Identifying concerning gaming patterns and providing appropriate control tools to protect member wellbeing.
• Service Communications: Sending important notifications related to accounts, platform updates, and security information.
• Targeted Marketing: With your consent, to send promotional information, bonus offers, and special campaigns relevant to your gaming activity.
• Platform Improvements: Analysing usage patterns to improve the performance, usability, and overall experience of the uwin33 platform.
• Customer Support: Resolving inquiries, complaints, and support requests more efficiently using your interaction history.

Uwin33 only processes your personal data on a valid legal basis — whether under a contractual agreement (to deliver the services you requested), the platform's legitimate interests (for security and fraud prevention), a legal obligation, or with your explicit consent (for marketing communications).

Uwin33 does not sell, rent, or trade your personal data with third parties for marketing or commercial purposes. However, to keep the platform running smoothly and securely, we may share certain data with carefully selected operational partners.

We may share your personal data with the following categories of parties:

• Payment Service Providers: Certified and trusted payment processors such as FPX, DuitNow, and digital wallet providers, to enable financial transactions to be processed securely.
• Game Software Providers: Game studios and platform providers that supply gaming content to uwin33, limited to data strictly necessary for game operations.
• Technology Service Providers: Companies providing hosting infrastructure, cybersecurity, analytics, and technical support to uwin33, subject to strict confidentiality agreements.
• Regulatory Bodies & Authorities: Where required by law, court order, or instruction from a legitimate regulatory authority, we may need to disclose information to the relevant authorities.
• Fraud Prevention Partners: Identity verification services and industry blacklist systems that help us identify and prevent fraudulent activity.

The security of your personal data is uwin33's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, disclosure, alteration, or destruction.

The technical and organisational security measures we implement include:

• 256-bit SSL Encryption for all data communications between your device and uwin33 servers.
• Role-Based Access Control (RBAC) ensuring that only authorized personnel can access sensitive member data.
• Two-Factor Authentication (2FA) for all internal staff accounts with access to data systems.
• Regular Security Audits by independent third parties to identify and address system vulnerabilities.
• 24/7 Monitoring by our intrusion detection systems and cybersecurity team.
• Data Encryption at Rest for all data stored in our databases.
• Secure Backup performed on a regular basis and stored in separate, protected locations.

While we take all reasonable steps to protect your data, no security system can be fully guaranteed. In the event of a security incident involving your personal data, uwin33 will take immediate action to contain the damage and notify you and the relevant authorities as required by law.

The uwin33 platform uses cookies and similar tracking technologies to enhance your experience, maintain secure login sessions, and understand how you interact with our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies used by uwin33:

• Essential Cookies: Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, and any error messages. This data is collected anonymously and used to improve platform performance.
• Functional Cookies: Saving your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate for continuous improvement purposes.

You can control and manage cookies through your browser or device settings. Please note that disabling certain cookies may affect specific functions of the uwin33 platform. For mobile app users, you can manage tracking permissions through your device's privacy settings.

As a uwin33 member and owner of your personal data, you have certain rights that we fully respect. Below are your rights and how to exercise them:

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will process this request within 30 working days.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that we may need to retain some data for legal compliance purposes.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations, such as when you dispute the accuracy of your data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, contact the uwin33 data protection team via live chat on the platform or by email at [email protected]. We may need to verify your identity before processing your request in order to protect the security of your account.

Uwin33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or destroyed using methods that ensure it cannot be recovered.

• Active Account Data: For as long as your account is active and for a reasonable period thereafter for the purposes of complaints or legal claims.
• Financial Transaction Data: Minimum 7 years after a transaction occurs, in line with applicable financial legal requirements in Malaysia.
• KYC Records and Identity Verification: Minimum 5 years after account closure or the period stipulated by the relevant regulatory body.
• Activity and Security Logs: Up to 2 years for security investigation and fraud detection purposes.
• Support Communication Data: Up to 3 years after case resolution for reference and service quality improvement purposes.
• Marketing Data (with consent): Until you withdraw your consent or close your account.

If you close your uwin33 account, we will initiate the deletion of data that is not legally required to be retained within 90 days. Data that must be kept for legal compliance will be stored separately with strictly limited access.

The uwin33 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. This is a non-negotiable policy that we take very seriously.

If we discover that someone under the age of 18 has registered and used our platform, we will take the following immediate action:

1. Suspending the relevant account immediately.
2. Freezing all associated funds until the investigation is complete.
3. Promptly deleting all related personal data upon verification.
4. Returning any deposits made to the original payment method.
5. Reporting the incident to the relevant authorities where required.

Parents and guardians who suspect their child may have accessed the uwin33 platform without permission are urged to contact our support team immediately at [email protected]. We will respond within 24 hours and take all necessary steps to resolve the situation.

Uwin33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Every change made will be accompanied by a clear update date at the top of this document.

For significant and material changes, we will notify you through:

• In-platform notifications on uwin33 during your login session.
• Email the address registered to your account.
• A clear notice on our website's home page.

Your continued use of the uwin33 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedures outlined in Section 7.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the uwin33 Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

We are committed to addressing every privacy-related inquiry seriously and within the stipulated timeframe. Your satisfaction and safety as a uwin33 member is our top priority.